Customer Service

CONTACT

jauzofficialservice@gmail.com

Questions or concerns? We currently offer customer service support Monday – Friday from 9AM to 5PM.

When emailing our customer service department, please do the following :

  • State your Name and Order Number (If available)
  • Leave your Message or Question
  • Please leave your Phone and Email address

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

 

RETURN POLICY

Exchanges

We do accept exchanges for items that are purchased at retail price. All discounted items and sale items are final sale. Please send us a request for an exchange within 14 days of delivery date. Items must be returned in new & unused condition, with all original tags attached. All exchanges are dependent on existing stock.

To make an exchange please do the following :

  • Email us with the subject title of the email stating “Exchange”
  • Provide us with your Name, Order Number and Phone Number.
  • Reason for exchange
  • Briefly tell us the item you want to exchange and what you want in its place.
  • Once email is sent expect a reply within 24 hours with further instruction.

Damaged Goods

If a product is delivered damaged or defective please do the following :

  • Send an email titled "Damaged"
  • Email us a photo of the damaged goods
  • State where the product is damaged
  • Please include Name, Order Number and Phone Number
  • Once email is sent expect a reply within 24 hours with further instruction.

* A refund won’t be made for the damaged item unless the item can’t be replaced. * 

 

SHIPPING/DELIVERY

EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME. 

Purchased items will be shipped from our warehouse location within 4-7 business days of the order, although most orders will be shipped within 2-3 business days.

Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse location at 9009 NW 105th Way, Medley, FL 33178

Domestic (USA): All domestic orders are shipped via USPS with delivery confirmation. Standard delivery time is 2-5 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.

InternationalInternational customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. Jauz Official is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes fees (if the package is shipped back because the customs payment was not paid we are not able to refund your order). We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. 

 

PRIVACY POLICY

Your privacy is extremely important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make regarding the way your information is collected and used. To make this notice easily accessible, we make it available on our homepage, and at any point in which personally identifiable information may be requested from our site.

 

Our Commitment to Privacy of Minors

Furthermore, protecting the privacy of individuals under the age of 18 is an especially important aspect of our company’s privacy policy. For that reason, Jauz Official will never, under no circumstances, collect or retain any information within our website or database from those definitively identifiable as a minor, and in no way is our website structured or worded in an attempt to attract such individuals falling under the age of 13, or under the age of 18 whom do not have parent or guardian supervision and/or permission. Under our Terms of Service, individuals under the age of 13, including those under 18 without parent or guardian supervision and/or permission, are strictly prohibited from accessing our site and the services offered therein.

 

Collection of Personal Information

Upon visiting jauzofficial.myshopify.com, the IP address of the computer used to access our site will be logged along with the dates and times of access. This information is ONLY used to analyze trends, track user movement, and gather broad demographic information for general administrative and analytical purposes. Most importantly, any recorded IP address is never, under no circumstance, attributed to any sensitive or personally identifiable information of the visitor.

 

Changes to Privacy Statement

The contents of our privacy statement are subject to change at any given time and at our discretion.

If you have any questions regarding the privacy policy of Jauz Official then you may contact us at jauzofficialservice@gmail.com